Easy Returns


30 Days easy return and refund with LOVA SHOES label

For the unused items with LOVA SHOES label and in its original packaging, you can request return and refund by email to our Customer Service within 30 days of receiving your order.

We request that all goods are returned within 14 days of the date of your request for a return form. Returns received outside the above time frames are accepted at the discretion of LOVA SHOES.

Please email Customer Service for the return form and include it inside of your return package as instructed on the return form. Please include the completed return form along with the following information.

– Your name, address, and order number
– Your daytime phone number, in case we have questions
– Product(s) details and why you are returning the product(s).

Please send your package via a prepaid, insured, traceable method to LOVA SHOES return address. Please email us your package tracking number after it is sent.

Please allow a minimum of fourteen (14) days for us to receive and process your return. You can expect a refund within five (5) days of when we receive your return. We`ll notify you via email, using the contact information you supplied to us when you placed your original order, when we have received and processed the returned product(s).



Damaged or Defective Products

Damaged or Defective products that are returned to LOVA SHOES are inspected by our Quality Assurance Department and refunded following our return policy, if the damage is the result of a manufacturing defect or deviation from our approved factory specifications. Our liability for any damaged or defective products is limited to the refund of such product.

If the problem was caused by reasons other than materials quality, assembly process, or a deviation from our approved factory specifications, the original merchandise will be returned to you in the same condition as it is in upon our receipt of your returned package. We do not replace damaged or defective merchandise:

Customer Care Teams are available to assist you Monday through Friday from 10:00 am to 9:00 pm Please do not hesitate to contact us with your questions and comments by email to

Updated on August 1,  2015