Terms And Conditions



All Shoes are custom made to each individual hence there is no refund according to Custom Made industry, if there is a production error, please send in pictures of the issue and we will remake without any charges. Lova Shoes delivery is 4-8 weeks to your doorstep.


All transactions made are through the online payment merchant. The customer receives payment confirmation when payment details are entered and the ordering process is concluded.

We would like to advise that, however unlikely the event, orders may be subject to customs fees and duties, depending on where the order is placed. 

On orders with larger value than personal exemption laws permit in any given region, customs charges may apply. In those cases, the logistics company will usually collect the customs fee at your door.

As our treasured customer, we value and respect your privacy. We do not sell, trade, lease or rent any of your personal information with unauthorised third parties. We use various security measures to protect the security and confidentiality of your personal information. We use cookies and other technologies to keep track of your interactions with our site and services to offer a personalized experience.


Our custom-made shoes are produced and sent from our direct factory and headquarters in Jakarta, Indonesia. Custom duties may apply in certain regions and would eventually depend on your country`s local customs and tax bureaus. Generally, customs agents enjoy leeway in their decision making. Lova Shoes is not liable for any taxes, duties or custom charges that may incur.

As we are an online destination that places shoe designing in your hands, our premium materials (unlike standard mass manufactured shoes companies) are obtained in separate lots to ensure the best quality for our custom-made shoes. As such differences in shading of a product of the same material are possible, especially when re-ordering the same pair of shoes with different order number, or at different times. 

The product design image on our Web interface is for visualisation only. The product colour may differ from the image shown due to the differences in screen monitors, resolution, brightness, contrast and other individual settings.

The colour descriptions seen on our website are solely intended for our brand. They do not correspond to other general or universal descriptions of the colour mentioned by any other sources or brands. 


For the unused items with LOVA SHOES label and in its original packaging, you can request return and refund by email to our Customer Service within 30 days of receiving your order.

We request that all goods are returned within 14 days of the date of your request for a return form. Returns received outside the above time frames are accepted at the discretion of LOVA SHOES.


Delivery generally takes 4-8 weeks. In order to minimize delivery time for each product, every item may be packed and shipped individually. Check our shipping information here

Each pair of shoes is uniquely hand-crafted for you. As is the nature of custom and hand-made shoes, variations in fitting may occur, even for the same ordered items or sizes.